1999

Conference Proceedings

  • R. Lawson, J. Cooper and C. Alcock, "Business On-line: manufacturing small and medium sized enterprises in South West Sydney", presented at CollECTeR '99 Conference, Wellington, New Zealand, 1999.

  • V.K. Khandelwal, "Service Encounter Mapping Method (SEMM) for Reengineering of Patient Flow and Billing Processes", presented at 5th International Conference of the Decision Sciences Institute, Athens, Greece, 1999.

  • V.K. Khandelwal and J. R. Ferguson, "Critical Success Factors (CSFs) and the growth of IT in selected geographic regions", presented at Thirty-Second Hawaii International Conference on Systems Sciences, Hawaii, 1999.

  • V.K. Khandelwal and J.R. Ferguson, "Managing key IT issues for Australia and New Zealand using the Critical Success Factors technique", presented at 10th international Conference of the Information Resource Management Association, Hershey, PA, USA, 1999.

  • V.K. Khandelwal and T. Lynch , "Reengineering of the Patient Flow Process at the Western Sydney Area Health Service", presented at Thirty-Second Hawaii International Conference on Systems Sciences, Hawaii, 1999.

  • Books

  • B. Unhelkar, "After the Y2K Fireworks: Business and Technology Strategies", in CRC Press, Boca Raton, FL, USA, 1999.

  • Lowe, A. Ginige, W. Hall, "Hypermedia and the Web - Part 2", in John Willey, 1999.